Support

Frequently Asked Questions

Quick answers about accounts, subscriptions, and digital downloads.

What do I get when I subscribe?

An active subscription gives you access to premium model generation features and premium templates while your plan is active.

Are these physical products?

No. StlFactory provides digital downloads and online generation only. No physical item will be manufactured or shipped.

Can I cancel my subscription anytime?

Yes. You can manage payment methods and cancellation from Billing settings through the Paddle customer portal.

How quickly is access updated after checkout?

Usually right away after returning from checkout. If webhook processing is delayed, access can take a short time to refresh.