StlFactory ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data when you use our website and services.
We collect the following categories of personal data:
- Account information: your name, email address, and hashed password when you register.
- Session data: your IP address, browser user agent, and session activity to maintain your login state and secure your account.
- Billing information: payment and subscription details processed through our third-party payment provider (Paddle). We do not store your credit card information directly.
- Usage data: records of 3D models you generate, saved STL files, generation parameters, and associated metadata.
- Security data: two-factor authentication secrets and recovery codes (stored encrypted) if you enable this feature.
We use the information we collect to:
- Provide, maintain, and improve our services.
- Authenticate your identity and secure your account.
- Process payments and manage your subscription.
- Store your generated models and allow you to access them later.
- Send service-related communications such as email verification and password resets.
- Comply with legal obligations.
We do not sell your personal data. We may share information with:
- Payment processors (Paddle) to handle billing and subscriptions.
- Infrastructure providers who host and operate our services, under strict data processing agreements.
- Law enforcement or regulatory bodies when required by law.
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law.
We implement industry-standard security measures to protect your data, including password hashing, encrypted storage of sensitive credentials, and secure session management. However, no method of transmission over the internet is completely secure.
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing of your data.
- Request portability of your data.
To exercise any of these rights, please contact us using the details below.
We use essential cookies and sessions to keep you logged in and to protect against cross-site request forgery. We do not use third-party tracking or advertising cookies.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.
If you have questions about this Privacy Policy or wish to exercise your data rights, please email support@stlfactory.net for support requests or contact@stlfactory.net for general inquiries.